Refund Policy

We are committed to providing you with 100% authentic premium cosmetics, skincare, and fragrances. Because our products fall under the health, beauty, and personal care category, we maintain a strict hygiene protocol. Please read our Return and Refund Policy carefully before placing an order.

1. Conditions for Returns

Due to the nature of our products, we only accept returns or exchanges under the following circumstances:

• The product received is physically damaged or defective upon delivery.

• The product received is incorrect (different from what you ordered).

• The product has passed its expiration date at the time of delivery.

2. Eligibility Criteria

To be eligible for a return or refund, the following conditions must be met:

• You must notify us within 24 hours of receiving your package.

• The item must be unopened, unused, and in its original intact packaging with all seals and tags attached.

• You must provide proof of purchase (Order ID or invoice).

• Important: We highly recommend recording a clear, uncut unboxing video when opening your package. This serves as the primary proof for any damage or missing item claims.

3. Non-Returnable Items

We cannot accept returns or issue refunds for:

• Products that have been opened, tested, or used.

• Products returned due to a "change of mind" or personal dislike of the shade/fragrance.

• Items purchased during a clearance sale or with promotional discounts.

• Any allergic reactions (please check the ingredient list and perform a patch test before full use).

4. How to Request a Return or Refund

If your item meets the conditions above, please follow these steps:

1. Contact our customer support team via our Facebook page, WhatsApp, or email.

2. Provide your Order ID, a brief description of the issue, and attach the unboxing video/clear photos of the product.

3. Once our team reviews and approves your claim, we will instruct you on how to return the item via courier.

5. Refund Process

• Once we receive the returned item and verify its condition, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 3 to 5 business days.

• The refunded amount can be sent to your original payment method, via bKash, or provided as store credit for your next purchase, depending on your preference.

• Delivery charges are strictly non-refundable.